Facilities

Wheelchair users will be directed to a viewing area on our balcony using the lift. Any other seated requirements are also on our upper balcony level via the stairs or lift. 

With any other access requirements, please let us know in advance and if you require a seat on our balcony, our staff will guide you. There are a number of steps, so do get in touch in advance and we can arrange for you to use our lift.

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

All our bars in the main auditorium have lowered areas and there is another at the top of the balcony, which is accessible by our lift or balcony stairs. Staff will also be on hand and happy to help you with any service you may need.

Our box office counter is at an accessible height, has an induction loop and mic and the entrance is at the side of the venue on Portland Gate.

Please bring all your booking information with you.

Please let any staff members know if you need assistance for our cloakroom facilities when you arrive and they can help you as this is on the lower ground floor.

There’s an accessible toilet controlled by a RADAR key which staff will provide access to if needed. This is just outside the auditorium accessible either by lift or a small number of steps. There are more toilets available in the same area and if you’re in stalls, there are more on the lower levels by stairways, so please speak to any member of staff, especially if you’re visiting us for the first time for directions and any assistance.

We have a medics room available, if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in confidence, in advance. Just get in touch.

If there is merchandise for sale, it is usually found in the main auditorium at the back of the venue, so please ask our staff if you need any assistance.